Meeting the Challenge of the Difficult Patient (ABO) Date(s): 9/10/2024 Time: 8:30am, 10:30am or Noon CDT Speaker: Karen Stotz, ABOC, NCLEC In this course we will look at how a difficult patient can affect the practice. Unhappy patients can cause stress and disrupt the entire office. We will discuss the proper response and how to de-escalate an unfavorable situation before it begins. This webinar will earn each participant 1 ABO credit which will be mailed to you upon completion of the 50-minute class and passing four required questions. All participants must register and join the webinar separately to receive credit. https://attendee.gotowebinar.com/rt/9047633136021400407